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Resources about “Customer success

Learn how we helped our happy customers grow their business through our holistic marketing approach.

14 Aug 2019 14 Aug 2019

Necessity to Have Good Inbound Support for Software Vendors

By |2019-08-14T09:31:31+02:00August 14th, 2019|Videos|0 Comments

You should always have a sales-and-tech-savvy “human” inbound help desk to answer inquiries from prospects and technical concerns from existing customers.

18 Jul 2019 18 Jul 2019

Technical Software Support: Why AI Chat-bots Should Never Entirely Replace Human Contact

By |2019-07-29T09:15:47+02:00July 18th, 2019|Articles|0 Comments

Having inbound customer support for your software product is a must. Not only does it reassure clients because they can get the answers to their questions immediately, but it is essential in order to escalate glitches so that they can be resolved quickly. The trend today is to provide inbound support through online chat, but is that really enough?
16 Jul 2019 16 Jul 2019

Why Win-Loss Interviews Should be the Cornerstone of a Software Vendor’s Sales Strategy

By |2019-07-17T09:41:53+02:00July 16th, 2019|Interviews, Videos|0 Comments

Liz interviews win-loss program expert Ryan Sorley about the value of understanding how your customers are won or lost, and how it helps improve your sales process.

10 Jul 2019 10 Jul 2019

On & offline lead nurturing for Velocity

By |2019-07-29T05:43:45+02:00July 10th, 2019|Case studies|0 Comments

MediaDev was hired by Velocity to design and implement a brand awareness and lead generation program. MediaDev used a hybrid approach of on and offline channels to create maximum exposure and a highly efficient lead nurturing process.

06 Dec 2018 06 Dec 2018

10 Customer Support Tips for Small Software Companies

By |2018-12-06T03:54:06+02:00December 6th, 2018|Articles|0 Comments

Here are initiatives that you can do right away to improve client retention.
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