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Resources about “Customer success

Learn how we helped our happy customers grow their business through our holistic marketing approach.

Holistic Approach to ISV-OEM Lead Generation for Qlik EMEA

MediaDev was hired by Qlik EMEA to execute a comprehensive ISV recruitment strategy using digital marketing, social selling and telemarketing.

By |2020-11-06T07:13:49+01:006-Nov-2020|Categories: Case studies|Tags: , |Comments Off on Holistic Approach to ISV-OEM Lead Generation for Qlik EMEA

On & Offline Lead Nurturing for Velocity

MediaDev was hired by Velocity to design and implement a brand awareness and lead generation program. MediaDev used a hybrid approach of on and offline channels to create maximum exposure and a highly efficient lead nurturing process.

By |2020-10-17T09:32:15+02:0010-Jul-2020|Categories: Case studies|Tags: |Comments Off on On & Offline Lead Nurturing for Velocity

Importance of Customer Service in Marketing

Still not convinced about the value of embedding customer service into your business priorities? How about trying to treat it as an integral part of your marketing strategy?

By |2020-11-03T10:16:10+01:007-Jul-2020|Categories: Articles|Tags: |Comments Off on Importance of Customer Service in Marketing

Technical Software Support: Why AI Chat-bots Should Never Entirely Replace Human Contact

Having inbound customer support for your software product is a must. Not only does it reassure clients because they can get the answers to their questions immediately, but it is essential in order to escalate glitches so that they can be resolved quickly. The trend today is to provide inbound support through online chat, but is that really enough?

By |2020-11-03T13:18:53+01:0025-Jun-2020|Categories: Articles|Tags: , |Comments Off on Technical Software Support: Why AI Chat-bots Should Never Entirely Replace Human Contact

Necessity to Have Good Inbound Support for Software Vendors

You should always have a sales-and-tech-savvy “human” inbound help desk to answer inquiries from prospects and technical concerns from existing customers.

By |2020-11-08T17:04:15+01:0014-Aug-2019|Categories: Videos|Tags: |Comments Off on Necessity to Have Good Inbound Support for Software Vendors
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