window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-99237565-1');

Resources about “Customer success

Learn how we helped our happy customers grow their business through our holistic marketing approach.

Technical Software Support: Why AI Chat-bots Should Never Entirely Replace Human Contact

Having inbound customer support for your software product is a must. Not only does it reassure clients because they can get the answers to their questions immediately, but it is essential in order to escalate glitches so that they can be resolved quickly. The trend today is to provide inbound support through online chat, but is that really enough?

By |2021-05-17T14:13:02+08:0025-Jun-2020|Categories: Articles|Tags: , |Comments Off on Technical Software Support: Why AI Chat-bots Should Never Entirely Replace Human Contact

Necessity to Have Good Inbound Support for Software Vendors

You should always have a sales-and-tech-savvy “human” inbound help desk to answer inquiries from prospects and technical concerns from existing customers.

By |2020-11-08T17:04:15+08:0014-Aug-2019|Categories: Videos|Tags: |Comments Off on Necessity to Have Good Inbound Support for Software Vendors

Holistic Marketing Approach for yourVcam

MediaDev was hired by yourVcam to conduct market research and to develop a marketing strategy for a newly developed video surveillance solution. The research and strategy development resulted in three comprehensive reports.

By |2020-12-07T05:46:39+08:0025-Jul-2019|Categories: Case studies|Tags: |Comments Off on Holistic Marketing Approach for yourVcam

Comprehensive Market Study and Lead Generation for Getronics

MediaDev was hired by Getronics to design & implement a market study as part of a lead generation program, and to create valuable content out of the results.

By |2020-12-07T09:47:30+08:0025-Jun-2019|Categories: Case studies|Tags: |Comments Off on Comprehensive Market Study and Lead Generation for Getronics

10 Customer Support Tips for Small Software Companies

Here are initiatives that you can do right away to improve client retention.

By |2020-11-11T13:50:51+08:006-Dec-2018|Categories: Articles|Tags: |Comments Off on 10 Customer Support Tips for Small Software Companies
Go to Top