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Social Media / Community Manager

The Social Media / Community Manager will be the main driver of favorable brand perceptions by actively engaging and initiating conversations with customers and potential clients. We are looking for a someone who can help initiate new community management strategies for a variety of our IT/tech clients in our target markets in EMEA.
 
Since you’ll be managing online communities across different businesses, you must have very strong cross-functional coordination skills.  

You will be required to:
  • Be a tech-savvy team leader who can set up community management platforms
  • Do hands-on community management via blogs, forums and social media preferably within the software development niche
  • Coordinate activities with internal marketing project teams
  • Establish brand voice strategy by defining playbooks, processes and training needs to guide our tier-1 staff
  • Understand the nature of escalation from tier-1 to high-level technical support
  • Analyze engagement metrics and supporting platforms
 
As a significant line of contact for the brand, you will proactively:
  • Assist existing customers on generic queries via online channels
  • Build rapport with potential clients looking for services that we offer through healthy, timely and knowledgeable interactions
  • Escalate technical queries to staff delegated for technical support as needed
 
You will engage our target audiences through relevant conversations and outreach in:
  • Online communities
  • Social media groups
  • Industry forums
Must have experience with:
  • Cross-functional community management platforms, preferably within the IT and software development industries
  • Community management resource training in a multicultural environment
  • Social media management and analytics
Qualifications:
  • At least 2 years of experience in online community and social media management
  • Bachelor’s Degree in Marketing or Information Technology
  • Excellent proven communication skills in English (written and spoken)

Please be prepared to provide us with a copy of your portfolio of writing samples.
If you can already see yourself as our Social Media / Community Manager and meet our specific requirements, then please send your up-to-date CV and cover letter to careers@mediadev.com. 

Please make sure you have your most recent contact details in there. If you are shortlisted, we'll contact you via phone. 
We look forward to hearing from you soon.

About MediaDev

MediaDev is a marketing services provider serving clients in the IT and technology industries. For over 20 years and with over 200 employees globally, we have been helping big and small players alike to grow their businesses, branch out into new markets, promote their products and services, and connect with strategic business partners.

Our comprehensive list of B2B marketing services covers everything you'll need to truly understand your market, convert visitors and nurture them into prospects, get highly qualified leads and​ grow your business.
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  • Services
    • Market Intelligence
    • Lead Management
    • Digital Marketing
    • Help Desk
  • About Us
    • Our Story
    • Our Crew
    • What Makes Us Different
  • Blog
  • Contact
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