Social Media / Community Manager

The Social Media / Community Manager will be the main driver of favorable brand perceptions by actively engaging and initiating conversations with customers and potential clients. We are looking for a someone who can help initiate new community management strategies for a variety of our IT/tech clients in our target markets in EMEA.
 
Since you’ll be managing online communities across different businesses, you must have very strong cross-functional coordination skills.  

You will be required to:

• Be a tech-savvy team leader who can set up community management platforms
  
• Do hands-on community management via blogs, forums and social media preferably within the software development niche
  
• Coordinate activities with internal marketing project teams
  
• Establish brand voice strategy by defining playbooks, processes and training needs to guide our tier-1 staff
  
• Understand the nature of escalation from tier-1 to high-level technical support
  
• Analyze engagement metrics and supporting platforms

 
As a significant line of contact for the brand, you will proactively:

• Assist existing customers on generic queries via online channels
  
• Build rapport with potential clients looking for services that we offer through healthy, timely and knowledgeable interactions
  
• Escalate technical queries to staff delegated for technical support as needed

 
You will engage our target audiences through relevant conversations and outreach in:

• Online communities
  
• Social media groups
  
• Industry forums

Must have experience with:

• Cross-functional community management platforms, preferably within the IT and software development industries
• Community management resource training in a multicultural environment
• Social media management and analytics

Qualifications:

• At least 2 years of experience in online community and social media management
• Bachelor’s Degree in Marketing or Information Technology
• Excellent proven communication skills in English (written and spoken)

Please be prepared to provide us with a copy of your portfolio of writing samples.

If you can already see yourself as our Social Media / Community Manager and meet our specific requirements, then please send your up-to-date CV and cover letter to careers@mediadev.com. 

Please make sure you have your most recent contact details in there. If you are shortlisted, we'll contact you via phone. We look forward to hearing from you soon.